Support Overview - Estate Master
Support and Software Assurance Program
In supporting our valued customers Estate Master has implemented the ASSA Support Plan program where subscribers will receive free regular upgrades to new versions, access to phone/online technical support , access to the online knowledgebase and downloadable case studies and receive members' rates for training courses. For a small annual fee you will never have to worry about having an outdated version of the software.
Help Desk Support
| Country / Region | Telephone |  |
 |
Hours * | |
| Australia | 02 8198 7623 | support@estatemaster.net | Chat | Chat | 8:30am - 6:00pm Monday to Friday (EST) |
| Middle East & India | +971 4 433 2116 | mesupport@estatemaster.net | Chat | Chat | 7:30am - 5:30pm Sunday to Thursday (GST) |
| Other | +61 2 8198 7623 | support@estatemaster.net | Chat | Chat | 8:30am - 6:00pm Monday to Friday (EST) |
* Please allow approximately a 24 hour response-time if a ticket is submitted outside these hours.
Additional Tech Support Services
|
|
Click the icon to download the Remote Help Utility. This will allow an Estate Master Support Consultant to remotely connect to your desktop and provide you with assistance.
|
 |
Use the online form to send us information about any technical support problem. Please include as much detail as possible because this will help us resolve the issue faster. |
Apple Mac users, 